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| Hosted IP Communications powered by Avaya |
| PacketBase OnDemand IP Telephony delivers feature-rich IP telephony functionality and benefits in a fully managed, hosted deployment model. This flexible and low-risk solution is monitored and managed 24/7 and is available to businesses with as few as 100 extensions (combined) or up to tens of thousands. It offers the same functionality as our PacketBase OnPremise IP Telephony solutions, but requires no major capital expenditure or in-house management. With a distributed, but onsite survivable architecture, the applications and functionality are delivered over a WAN connection enabling businesses to connect all their remote locations and mobile workers via the same feature-rich platform. The hosted model can also reduce the risk of migration to IP telephony and provide flexibility, so the path to IP communications fits the pace of the business. |
| PacketBase OnDemand IP Telephony deploys rich functionality to businesses in a deployment model that can make the transition to IP easy for many companies. PacketBase OnDemand IP Telephony empowers businesses with the same applications as premise-based systems, but in a centralized hosted deployment where the equipment and applications are fully monitored and managed 24/7 in a secure data center. PacketBase OnDemand IP Telephony provides a turnkey solution that is preconfigured and pre-tested prior to implementation, thus mitigating risk in migrating to IP telephony and advanced applications. Users can add and remove extensions simply by plugging in phones, so the solution is completely flexible and scalable with a business's usage needs. Each business has its own configurable instance of Avaya Communication Manager and the solution is redundant and highly available at both the infrastructure and application levels. |
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| PacketBase OnDemand IP Telephony offers financial flexibility to businesses with capital budget constraints, those in need of a technology refresh and those who want to protect their existing TDM investments. The per-seat, per-month pricing includes everything needed (including applications, platform hardware, management, maintenance, and even phones and gateways) in an operational model, preserving cash flow. PacketBase OnDemand IP Telephony solutions receive centrally administered, continuous updates that help to eliminate software version control issues. And the usage-based pricing model allows a business to avoid guessing about peak capacity or paying for unused capacity. |
| Before deploying an OnDemand solution, PacketBase tests for interoperability to guarantee premium network stability and quality of service. The core telephony equipment and applications are housed and managed in a secure data center that is monitored and maintained by manufacturer-trained technicians every hour of every day of the year. The central management and administration of a solution removes the management burden from an IT department, allowing it to focus on other business goals. Best of all, the solution provides a smooth migration to network convergence—placing all locations and branches on the same unified platform and alleviating many discrepancy issues such as version control. |
| PacketBase OnDemand IP Telephony offers value-added functions to help improve collaboration and business productivity while simultaneously decreasing the cost of administration. Businesses can tailor the solution to fit their needs, using any combination of Avaya Communication Manager’s 700-plus available features. Individual users can configure their own telephones via an easy-to-use Web interface, enabling them to personalize settings and reduce the burden on system administrators. The cost of telephony administration is also drastically reduced, as IP phones can be moved anywhere in a local area network (LAN) just by plugging them into a new port. |
| PacketBase OnDemand IP Telephony also offers a cost-effective way to extend main office functionality to branch offices, home offices, and mobile workers. IP Softphone, a desktop application, allows users to use their computers for voice communications as they would a desk phone with features such as hold, transfer, conference, etc. And with Extension to Cellular, mobile workers can bridge office phones to cell phones so a call to a desk phone rings simultaneously on a cell phone. When wanting to switch back to a wired line without losing the call, users need only pick up their desk phone handsets and hang up their cells. This exclusive feature means users can be reached at one number anytime, anywhere. |
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• Flexibility of Hosted Solutions: Businesses can scale to the number of users you need as well as deploy a hosted solution to remote locations.
• Predictable monthly cost: The usage-based pricing allows a monthly operational expense instead of a large up-front capital expenditure.
• Reduced Burden on IT: The implementation and ongoing monitoring and management is handled centrally by certified experts, so your IT staff can focus on other initiatives to drive your business forward.
• Scalability: With usage-based pricing, you can cost-effectively scale as needed to meet seasonal needs or growth requirements.
• Enhanced Employee Productivity: PacketBase can extend your telephony services to home offices and mobile workers, providing remote users with all the features of an office phone.
• Seamless Mobility: PacketBase can extend your telephony services to home offices and mobile workers, providing remote users with all the features of an office phone.
• Reduced Administration Costs: IP telephones can be moved within a LAN just by plugging them in, reducing the cost of administration though a Web-based interface.
• Security: Security is built into the solution infrastructure, as well as the application layer.
• Continuity of Operations/Disaster Recovery: Communications can be rerouted or transferred seamlessly to alternate locations across alternate network services (wireline or wireless). |
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| IP communications from PacketBase enable businesses to reach and retain more customers, improve interaction with employees and partners and streamline business processes, all while paying only for however many employees are needed. |
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