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The maturing of VoIP and the evolution of TDM technologies have provided a framework for a new services delivery model to address a fundamental paradigm shift in how communications serve the extended enterprise. Our focus is to tackle the traditional telephony markets in a non-traditional way by specializing on the delivery of converged applications. Our services practice is focused around Avaya’s Unified Communications and certified DevConnect solutions. Regardless of whether you want a new UC implementation, need stop-gap support or are just looking to fine tune your current environment; we have the right program to navigate you through so you can reach your optimal business potential.
“With PacketBase, our aggressive 12 month timeline was completed without issues, on time, and on budget. It is apparent that PacketBase truly abides by their motto to be an extension of our team.” --Major Heath Care Industry Client. |
Our Methodology
We've been obsessed with delivering a platinum level customer experience since our founding and our obsession benefits all of our clients. PacketBase simplifies the adoption of unified communications through our seamless and adaptive methodology. Our tried and tested services team provides expertise in design strategy, deployment, ongoing management, product support and urgent services. One of the biggest challenges when moving towards a UC platform is the needed experience to support the technology throughout the life cycle of the solution. Our approach fills the gaps with tailored programs and resources to deliver the correct results, on time, every time.
Advanced Services
As one of Avaya’s premiere partners and with ACE level certified expert resources, PacketBase offers unbeatable expertise in delivering Advanced Services. Our ultimate goal is to partner with our clients to become "an extension of their trusted staff”. We are driven by success and undertake every client engagement as if it were for our own business. Our Advanced Services program provides you with a dedicated team throughout our relationship including Network Engineers, Software Specialists, Field Technicians, Project Coordinators, Trainers and Account Managers.
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Design Strategy: |
Our design strategy program determines the best-suited unified communications technology for your specific environment. For new deployments, utilizing H.323 or SIP can be the best value for hardware and software investments. However for migrations, VoIP to the office telephone is not necessarily required and may not be the first investment to make. Application integration, administration, centralization and distributed architectures only require the communications platform be “IP-enabled,” with specific network segments set up as VoIP-quality. Our discovery and design strategy will determine the most cost-effective and value-based options with a roadmap to meet your ultimate unified communications goals. |
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Deployment Services: |
For mid-size to large organizations migrating to unified communications can be a daunting task. With our core competencies in UC, we are able to deliver effective solutions that address our clients’ critical communication network challenges -all while virtualizing the entire enterprise as one integrated communications infrastructure. This gives you the ability to adopt the business value of unified communications sooner to achieve your own market differentiation and competitive advantage. |
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Managed Services: |
What happens after you successfully implement unified communications for your organization? Our managed services programs offer you dedicated engineering resources through an annual subscription; an offering that is unique in the industry. Our experts will provide you with enterprise-level support without the cost and overhead of maintaining a large in-house IT staff. The results of our programs enable you to achieve and maintain a high-performance unified communications environment. |
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Product Support: |
Our philosophy is to create the most secure and reliable communication environment for our clients. To achieve this, responsive support for uptime is absolutely critical. From remote support, part replacement, on-site dispatch and proactive monitoring, no third-party organization can come close to our manufacturer's capabilities. In the end, you get what you pay for. PacketBase is authorized to develop and implement the latest programs in partnership with our Technology Partners. |
OnDemand Services
Looking for urgent services today? The PacketBase OnDemand Services Center provides phone support, remote troubleshooting and remote administration for Avaya-based environments anywhere in the United States. Our resources have the knowledge and experience to resolve your unified communications issues quickly and affordably on a minute-by-minute basis so you only pay for the support you receive. There are no minimum fees and no reoccurring expenses for this service. Contact us now to get started.
Application Development
One of the earliest driving factors in the migration toward unified communications has been the potential to realize cost savings. Although ROI is important, the greater value of UC today is in the framework of a Service Oriented Architecture (SOA) by giving disparate systems the ability to leverage the services of one another. With industry standards such as SIP, an open-signaling protocol, the incorporation of intelligent communications through applications including conferencing, presence and mobility is accelerated. Through our network of premier Application Developers and DevConnect Partners, PacketBase can provide customized software and hardware innovative solutions. Solutions include natural language speech recognition applications, wireless services, computer telephony integration and many other applications tailored for specific vertical industries.
- Avaya and Skype Sign Strategic Agreement and PacketBase Launches Skype Connect for Avaya Services
- Avaya Desktop Video Device with Flare Experience is Launched
- Avaya's Acquisition of Nortel Completed: Download 2010 Integrated Roadmap Presentation
- Avaya Wins PilotHouse Award as Best Overall Unified Communications Provider
- New Avaya Virtualization Technology Saves Hardware Footprint of up to 75%
- Forbes: Skype Sold and gets Avaya Synergies
- Frost & Sullivan Recognizes Avaya as Leader in Unified Communications
- Avaya Unified Communications Solution Receives International Security Certification
- Avaya Receives Certification from J.D. Power and Associates for Providing Outstanding Technology Service and Support
What works for you?
- Solution strategy and design
- Turn-key implementation
- Custom applications
- OnDemand urgent services
- Subscription based services
- 24x7x365 proactive support
