Mobility The Avaya one-X® Mobile family of software clients enhances the productivity of mobile workers by delivering unified communications via an intuitive graphical user interface. The solution supports mobile devices ranging from high-end smart phones to lower-end feature phones, enabling compatibility regardless of the mobile devices deployed or wireless networks used. RIM, Palm, Symbian, Windows Mobile, Java and iPhone platforms are included. These clients ensure mobile employees are always productive and in touch through: Access to corporate telephony and messaging Extension dialing Corporate visual voicemail Call control capabilities, synchronized call logs, and corporate directory search A broad range of supported mobile devices One number reach and access to Avaya telephony while mobile

Through Avaya mobility software and the Avaya one-X mobile client, we pair a worker’s deskphone number to their mobile number so that all office calls – and all features like mute, conference and transfer – go to their mobile device.

For enterprises that want to leverage both WiFi and cellular networks with a single device, Dual-mode allows the user to talk via the cellular network or via a secure WiFi connection, all with two-way seamless handover.

Presence

In the truly Intelligent Presence world, information about a person is aggregated from a multitude of devices and applications, and then composed to provide a robust, dynamic view of not only the individual’s availability, but potentially even location, working status or preferred mode of communication. And, that information is consumable not only by other individuals, but by business applications that may be trying to reach a person to engage them in a critical business situation.

The Avaya Aura™ Presence Services aggregates presence information from a wide variety of endpoints, including the Avaya one-X™ family of clients as well as the entire Avaya Aura™ portfolio. It also leverages presence from Microsoft Office Communicator and supports IBM Lotus® Sametime®, Lotus® Domino®, and Microsoft Exchange.

Because many businesses have a varied set of solutions deployed on the network and the desktop, it's critical to be able to integrate with as many as possible to get the richest view of user presence. By supporting both SIP/SIMPLE and XMPP, the Presence Services does just that. With the ability to build collectors to integrate with new presence sources, it is able to quickly add more and more presence sources.

Messaging

It’s all about delivering more flexibility and choice in the best messaging productivity tools to improve customer satisfaction, lower costs, and drive revenue for an enterprise or organization. Not all businesses and organizations are alike, so messaging systems should have no limitations for managing messages.

Avaya Modular Messaging is a powerful IP- and standards-based unified messaging platform designed for single- or multi-site global enterprises. Modular Messaging offers exceptional scalability and a superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible anytime, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces.

With Modular Messaging, enterprises can add new IP-based messaging capabilities while preserving current messaging infrastructure and capital investments. It combines the power of Avaya messaging systems into a single, highly scalable platform that seamlessly integrates with legacy systems via the Message Networking system without any changes to current voice and data infrastructures. Capacities for Microsoft Exchange or IBM Lotus Domino or Avaya message storage servers range from 4-240 ports and up to 20,000 mailboxes and 15,000 hours of storage.

Collaboration

For any business, the ability for employees to collaborate anytime, anywhere is critical to achieving high productivity and cost-effectiveness. Avaya Meeting Exchange® delivers the power of collaboration in a package that is flexible, easy to manage, and cost-effective. As an in-house collaboration solution, Meeting Exchange combines proven audio conferencing capabilities from Avaya with an array of market-leading enterprise collaboration tools — giving enterprise users an enhanced ability to launch and manage virtual conferences.

Avaya Meeting Exchange™ is an advanced conferencing solution combining features like reservation-less, scheduled meet-me, and web conferencing. With a variety of user and administrative features, as well as a range of deployment options for TDM to pure IP-based environments, Meeting Exchange enables enterprises to integrate and customize conferencing solutions to complement existing business processes and enhance productivity.

SIP Video

Extend your telephony capabilities to video, by allowing users to easily add video to a phone call from their desk or from a Softphone when working remotely. Telephony features (hold, mute, transfer, forward, etc) can be extended to video. With desktop, four-party group, or multipoint capability using high quality video endpoints, users can collaborate face-to-face and gain a real-time view of the situation.

Avaya video solutions use a single IP infrastructure to integrate voice and video applications, making video easier to manage across a distributed enterprise, and lowers Total Cost of Ownership (TCO). Avaya video solutions integrate with Polycom and Tandberg on a single IP network with common signaling, directories, and authentication procedures for voice and video (H.323, H.261, H.263, or H.264), simplifying and reducing the cost of deploying video across a distributed enterprise.

Contact Center

There are many ways to transform your call center and gain efficiencies. Many companies are adding more channels of contact to create an enhanced experience with high customer satisfaction.  Market research indicates that the new standard for contact centers is a combination of phone, email, self service, and web. If your contact center is running separate call-handling groups (customer service and collections, for example), then by merging these two groups you can take advantage of the economies of larger contact centers.  You can continue to have call handling groups logically separated, but with the ability for available agents in one area to handle overflow in the other area.

The Avaya Contact Center is the foundation for a total customer service solution. Call Center is built upon proven and innovative automatic call distribution technology. We offer a suite of call routing software solutions designed to help agents handle calls more effectively and boost the overall level of the call center's productivity.

It supports both public and private SIP networking, as well as  SIP agent telephones.  Avaya Call Center enables an end-to-end SIP architecture, bringing together gateways, self service, multi-site centers, and CTI applications, all at the service of the customer.

Agile Communications Environment & CEBP

Most business processes are at least partially automated to shave manual work and shorten cycle times. But to function correctly, even heavily automated processes must still have people to provide and receive information, analyze data, and make decisions.

Business operations must rely on people, so inevitably, human latency must be dealt with. It is incumbent on people to recognize and respond to a need for their intervention and action. Unfortunately, in the vast majority of processes, the communications needed to coordinate an effective organizational response are poorly automated or not automated at all. Business process reengineering efforts focus on optimizing business applications and data management, but often don't address human interaction in processes.
Better Human Performance Equates to Better Business Performance

This is where Avaya’s Agile Communications Environment comes in. With Avaya ACE, business processes are further automated so they can detect events that require human participation, and then respond by tracking down the appropriate decision makers. Avaya ACE uses every available communication channel to connect people quickly and easily, providing relevant information and options for collaborating on the fly and capturing decisions. True Communications Enabled Business Processes or CEBP solutions take in real-time data and then move processes to the appropriate next steps. Avaya ACE can be used effectively across many industries and enterprise applications to increase business agility, manage risk, and provide competitive differentiation.